![]() ![]() The returns policy only applies if you return the product, and we receive it, within 28 days of the date you received the product from us pursuant to your original order. Please note that the acceptance of the return of a product for refund or exchange is in our absolute and sole discretion. ![]() You are also strongly recommended to obtain proof of posting and keep it safe. For your protection, we recommend that you send your return via a secure and traceable courier who can insure your parcel for loss in transit (for example, Royal Mail Special Delivery). Please ensure the product is securely packaged to avoid the possibility of damage in transit and is sent back to us using a trusted delivery method ( tracked and signed). We are not responsible for parcels lost in transit. Please note the returned product is your responsibility until it is received and signed for by us. ![]() The return of the product is your sole responsibility and at your sole cost. Products that, for reasons of health protection and/or hygiene, we are unable to accept the return of. Products that are made to order, made to measure, custom made, bespoke or clearly personalised or Products with their tags/label removed or ripped. Products that have been shrunk/bled in the wash - please see our Washing Guidelines for more information ![]() Products that are damaged (in any way) or appear worn/Used We do NOT accept the following which are excluded from this returns policy: The value to be attributed to the product for the purposes of an exchange will be the purchase price actually paid for the product being returned and will not include any delivery or other charges paid by you in connection with the product We will not accept crumpled and distressed goods that have not been folded effectively.Īny refund will NOT include the postal charges you paid in connection with returning the product to us.Īny other charges paid by you in connection with the return of the product will not be refunded. Take care when repackaging/refolding and placing the product back in the original packaging. You must also return the sales receipt for the relevant product when returning the product to us. In short, we require the product to be in the same condition you received it in and in a condition that will allow us to sell it to another customer as new. The original packaging must be undamaged and unmarked. In order to be able to exercise your right to a refund or exchange you must send the product back to us so that it is received by us, within 28 days of you receiving the product from us pursuant to your original order.Ī returned product must be complete, undamaged, unused, in its original condition and in its original packaging with all labels, tags and barcodes. You are welcome to return any product (subject to limited exceptions as detailed below) back to us for a refund or you can exchange it for a different product or products or opt to have credit in your e-wallet Please follow the following guidelines in order to exercise your right to return product(s) back to us for a refund or exchange: You should inform us via email or telephone (+442084501274) before returning, refunding or exchanging a product so as to inform a member of our team to expect your return and to check for replacement items.ĬLAUDIO LUGLI WOMENSWEAR LIMITED offer a simple returns policy for all products purchased through our website (our site) (subject to limited exceptions as detailed below). Please Click HERE for our Full Returns Policy Please Click HERE for our Delivery details Orders placed after 16:00 on Fridays will not arrive until Tuesday - even if you are using NEXT DAY DELIVERY. Next Day deliveries ordered before 16:00 on Fridays will only arrive on Saturday guaranteed if you opt for Saturday Delivery (£10.00) You should use this service if you need your order to arrive on the weekend. Any orders placed after 16:00 on a working day will be packed and sent the following working day using the NEXT DAY service. Orders placed within this time will arrive with you the following WORKING day (unless see below - orders placed on weekends). UK - Non-Mainland (highlands/Islands) - £14.00Īll orders are packaged during office hours (Monday - Friday, 09:00-16.00 GMT). THIS IS VERY IMPORTANT if we encounter any problem - and this contact information will never be used for marketing purposes.Ĭlaudio Lugli uses the DPD NEXT DAY TRACKED AND SIGNED SERVICE = £8.00 PLEASE remember to leave a telephone number AND email address when you order so that you can be directly contacted about the tracking and status of your order. Having trouble placing an order/applying a discount code? Please call our team on +442084501274 and a telephone advisor can complete your order in 5 minutes! OFFICE HOURS 9:30am-5pm ![]()
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